Supplying the brewing, food and beverage industry.
Ensure cost-effective and efficient installation and maintenance of Dispense Systems in the On Trade. Support On Trade Sales & Marketing initiatives, including Brand launches and New Product Development, by creating technical specifications and quality standards for equipment.Foster a Customer Service culture that provides prompt and effective technical support to internal and external customers.
Duties & Responsibilities:
* Key figures: On Trade draught volume: ca 2.5m hl draught beer. Working with circa 20 key customers with 6,000 installs and 30,000 Service calls annually (per region).
* Install, maintain, and repair drinks dispense equipment and provide exceptional customer service meeting SLAs and completing related paperwork.
* Perform planned preventative and reactive maintenance and COP tasks on all equipment, including fault finding and repair within the expected SLAs.
* Provide perfect pour training and glassware advice.
* Communicate with customers about incomplete work and actions taken and work on any client contract site within competency.
* Attend training and appraisal activities and deliver on personal KPIs and personnel development plan.
* Communicate any issues back to the planning team and build and maintain close relationships with Poc’s staff and customers.
* Be on a call-out rotation to provide full out-of-hours cover.
* Assist other team members and manage the ordering of equipment and maintaining van stocks.
Who we’re looking for:
* 12-18+ months as a Drinks Dispense Technician
* Ability to work unsupervised and meet deadlines
* Availability for on-call work
* Excellent customer service skills with attention to quality and process
* Proficient in Microsoft Office Suite and IT equipment (e.g., laptops, handheld devices)
* Valid driver’s license
* Ability to build strong relationships and be effective in multi-disciplinary teams
* Self-motivated with a passion for personal development
* Opportunities to earn more with overtime including enhanced on call allowances
* Competitive parental leave including 26 weeks paid leave for eligible primary caregivers
* Competitive Pension contributions
* 25 days holidays per year + bank holidays
* Benefits for you and your family to support with physical and mental health and overall wellbeing (travel insurance, gym memberships, discounted services, dental insurance etc.)
* A beer allowance to enjoy our brands
* 2 volunteer days a year to support your local community
* 5 employee networks to support diversity and inclusion
* Private Medical Heath Insurance
* Employee Assistance Programme
* Holiday Trading
* Income protection
* Life Assurance
* Cycle to work scheme
* Charitable givingFor further information and to apply CLICK HERE
Location
Swindon
Location
Swindon
Contact: Talent Administration & Coordination Team
Talent Administration & Coordination Team
Supplying the brewing, food and beverage industry.
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