Job Title
Customer Service Representative
Location
Liverpool - Mersey Chambers with Hybrid Working
Salary
£26,938 - £28,609 plus up to £2,000 performance-related bonus
Working Hours
Hybrid model with a minimum of 3 days in the office. Shift patterns:
* Early Shift 8:30am – 17:00pm
* Mid Shift 9:00am – 17:30pm
* Late Shift 10:00am – 18:30pm
* One in three Saturdays 09:00am – 17:30pm
Overview
We’re looking for a Customer Service Representative to join our thriving inbound contact centre specialising in insurance. You will deliver excellent service, manage policy queries and complaints, and represent our brand.
Responsibilities
* Achieve KPIs and targets.
* Deliver high quality service and meet audit standards.
* Turn complaints into opportunities, handling difficult situations with patience and empathy.
* Handle policy queries and changes.
* Provide VIP service and support every customer.
* Serve as a brand ambassador.
Qualifications
* Motivation and drive for providing exceptional service.
* Strong communication skills, both phone and webchat.
* Empathy and patience with customers.
* Goal-oriented, aiming to hit targets.
* Attention to detail, especially with insurance policies.
Benefits
* Maximum of 35 days’ holiday, depending on role and tenure, including bank holidays with buy/sell options.
* 24/7 mental health support and free counselling.
* Career development through fairs, leadership programmes, and learning opportunities.
* Flexible benefits, including early salary access via internal platform.
* Hybrid working options to support work-life balance.
* Recognition awards and social events.
Visa Requirements
Applicants must have at least one year remaining on their Graduate or Post-Study Work visa. No visa sponsorship is available at this time.
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