Job Description
Location: Helensburgh
Salary: £34,000
We’re looking for an experienced Soft FM Cleaning Manager to lead the day‑to‑day delivery of high‑quality facilities services on site. This is a varied, hands‑on role with responsibility for both self‑delivered services and third‑party contractors, ensuring an exceptional experience for clients and customers at all times.
The Role
You’ll be accountable for the delivery of all Soft FM services, including cleaning (site, mess, reactive and specialist), waste management, and associated facilities services. Acting as the client’s representative, you’ll manage, drive standards, lead teams, and ensure full compliance across health, safety, quality, and financial controls.
Key Responsibilities
* Deliver all Soft FM services in line with contractual agreements and SLAs
* Manage and coordinate third‑party contractors and supply chain partners
* Lead, motivate, and develop on‑site facilities teams
* Maintain excellent client relationships and proactively address needs
* Ensure statutory, health & safety, fire, hygiene, and compliance standards are met
* Control budgets, monitor spend, and ensure value for money
* Identify service improvements, efficiencies, and commercial opportunities
* Oversee audits, reporting, training, and accurate record‑keeping
About You
* Proven experience in Soft FM management (essential)
* Strong people management skills, including performance management and development
* Confident managing reactive and planned works in a live environment
* Excellent customer service and stakeholder management skills
* Highly organised with strong attention to detail
* Comfortable working within a robust corporate Health & Safety culture
* Financially astute with experience in budget and cost control
* Smart, professional, and confident communicator
* Full UK Manual Driving Licence (essential)
Desirable Qualifications
* BIFM membership
* BICSc / NVQ or equivalent cleaning qualification
* IOSH or NEBOSH Certificate
Benefits
* Contributory pension scheme
* Grow your career with our Career Pathways and MyLearning programmes
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
* Up to 44% off cinema tickets to enjoy your favourite blockbuster
* Receive cash rewards every time you spend and use them on a wide range of brands
* Unwind with us with free wellness, mindfulness and exercise classes
* You can share all discounts and offers with your friends and families
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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