Job Description
Field Based Technician
Location: Field Based/Ascot
Salary: Competitive
Hours: Monday to Friday, 9am-5:30pm
This field-based role is focused on the professional installation, servicing, and support of hardware solutions, ensuring a seamless and positive experience for customers. The ideal candidate will be confident, proactive, and driven to deliver high standards in both service and customer satisfaction.
This is a remote role with frequent travel to client sites across the UK. Attendance at the head office (Ascot area) is required for training, meetings, and business needs. A clean, valid driving license is essential.
Key Responsibilities
Deliver on-site technical support, efficient installations, and hardware repairs
Complete thorough documentation of all service visits including time, parts used, expenses, and corrective actions
Fulfill assigned service projects across the UK
Collaborate with the Customer Enrichment Manager on assigned projects and services
Maintain up-to-date technical knowledge, including technical bulletins and maintenance reports
Submit monthly QA reports
Conduct PAT testing (if qualified)
Maintain readiness and functionality of loan stock equipment
Provide office-based technical support cover during staff absences
Troubleshoot collaboratively with colleagues when required
Support equipment setup and breakdown for trade shows and events
Propose service and hardware improvement ideas as part of a team contribution
Ensure responsible handling of internal and customer data in line with GDPR
Operate in accordance with company values, policies, and procedures
Perform any additional reasonable duties required at this job level
Skills, Knowledge, and Experience
Proven experience in a similar hardware installation and service role
Technical knowledge of monitors and PCs; familiarity with Windows OS preferred
Experience with CRM systems (Microsoft Dynamics CRM beneficial)
Strong attention to detail, numeracy, and documentation skills
Ability to stay calm under pressure and meet deadlines
Organised and adaptable with good time management
Independent, self-motivated, and proactive
Strong communication and relationship-building skills
Customer-first mindset with a solution-oriented approach
Understanding of GDPR and data protection best practices