OurclienthasanexcitingopportunityforaCustomerServices ManagertoleadtheShippingCustomerServiceTeamsindeliveringexceptionalserviceacrosstheorganisation Mainresponsibilities: Overseecustomerqueries,shippingupdatesandservicefeedbackhandling Leadoperationalandcontinuousimprovementperformanceandinitiatives Workingwithintheteamtodeliveraseamlesscustomerexperience Createpolicies,procedures&trainingmaterial Managinganddevelopingateamofshippingandlogisticscustomerservicestaffmembers Requirements: Previous experience inaCustomerServicesManagementrole,ideallyfromasimilarsector(Logistics,shippingetc) Experiencemanaginganddevelopingcustomerserviceteams Excellentrelationshipbuildingexperience Pleasenotethisaasitebasedrole Ourclientsoffersagreatbenefitspackage,whichincludesayearendbonusanddiscountsonvariousproducts