The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.
Essential Duties and Responsibilities
1. Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
2. Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
3. Assist with Staff Management and provide backup support to the Club Manager as needed.
4. Assist in scheduling and supervising staff.
5. Oversee member service, ensuring staff provides a superior customer experience at all times.
6. Assist in resolving or escalating employee issues or concerns.
7. Participate in all front desk activities, including answering phones, checking members in, new member sign-up, and conducting tours for prospective members.
8. Facilitate all member requests, issues, and questions.
9. Assist in overseeing cleanliness and maintenance of the facility.
10. Assist in ordering supplies within the specified budget based on club requirements.
11. Assist in tracking statistics and preparing reports (weekly, monthly, and annually).
12. Provide backup support for any employee who is absent.
Qualifications/Requirements
* Superior customer service skills, preferably in the fitness industry.
* Experience working as a Member Service Representative at Planet Fitness.
* Solid supervisory, diplomacy, and listening skills.
* Basic computer proficiency (Microsoft Suite).
* Hardworking, enthusiastic, and energetic!
* Current CPR Certification required.
* High school diploma/GED equivalent required.
* Must be 18 years of age or older.
Physical Demands
* Continual standing and walking during shift.
* Continual talking in person or on the phone during shift.
* Occasionally lift up to 50 lbs.
* Occasionally encounter toxic chemicals during shift.
Compensation: $13 hourly
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, there’s plenty of opportunity on our Planet, and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.
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EARN RAVE REVIEWS
Our customer service philosophy is that it’s not enough to simply meet member expectations; we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.
CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:
Give it up for Brett, a Certified Trainer in Hampton Township, PA. Not only is he a motivating trainer, but he’s an inspiration to never give up. After being diagnosed with MS, Brett kept working toward his goals and didn’t let the disease stop him. He says it best: “As I continue my job here at Planet Fitness, I cannot wait to see what new people I get to train, the lives I get to change, and show everyone that no matter what, don’t ever quit on yourself.”
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