St Paul's Eye Unit
The role will involve all aspects of administration work within the unit, including call centre and reception duties, registering referrals, booking appointments, and preparing relevant paperwork.
Responsibilities
* Extract and prepare case sheets from the filing system for allocated clinics, cancellations, research and audit purposes.
* Receive and book patients on arrival in Out‑patients/Primary care.
* Make appointments as requested and liaise with medical staff regarding overbooked clinics.
* Deal with telephone and postal enquiries.
* Ensure clinic booking summaries and clinic proformas are completed accurately and on time.
* Open, sort and redirect mail.
* Enter referral letters into the Hospital Information Support System and book new appointments as required.
* Make up and file new case notes.
* Cancel and re‑book clinic appointments according to given instructions.
* Liaise with the Clerical Team Co‑ordinator regarding missing case notes.
* Maintain an efficient and helpful attitude whilst undertaking the above duties.
* Ensure all Out‑patient discharges are recorded accurately and promptly.
* Record attendances, DNA's and discharges accurately and timely.
* Follow up appointments for DNA patients.
* Cover/rotate for other Clerical Officers as required.
* Carry out any other duties appropriate to the grade as delegated by the Clerical & Administration Manager/Clerical Supervisor.
Qualifications
* Previous experience in an administrative environment, preferably within the NHS.
* Excellent customer care skills and the ability to demonstrate good service provision.
* Strong communication, planning and interpersonal skills.
* Organised and systematic approach to tasks.
* Proficiency in computer literacy.
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