Overview
Join to apply for the Housing Income Officer role at Bromford.
Contract Type: 12-month Fixed-Term
Hours: 37.5 hrs per week (Monday–Friday)
Location: Lichfield and surrounding areas (WS13 6WA)
Closing Date: Thursday 11 September 2025 (early applications are welcomed as we may close the vacancy once sufficient interest is received).
Additional Information: A full UK driving licence is essential, as this is a roaming role involving a mix of home working, office, and home visits.
Responsibilities
* Customer Account Management: Take responsibility for a patch of customer accounts, working towards positive financial outcomes.
* Customer Support: Offer guidance on income collection, benefits, and income maximisation.
* Income Recovery: Lead proactive efforts to recover income and meet agreed targets.
* Data Monitoring and Analysis: Track income performance and use data insights to improve outcomes.
What We’re Looking For
* Housing Sector Experience: A background in income-related roles within housing is essential.
* Strong Communication Skills: Able to engage clearly and confidently with customers and stakeholders.
* Target-Oriented: Motivated by achieving results and performance objectives.
* Independent and Resourceful: Able to work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy.
You’ll need the confidence to make sound decisions, manage challenging conversations, and support customers to improve their financial wellbeing.
Why Bromford?
By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive.
Benefits
* Flexible benefits
* Learning and development
* Private medical cover
* Work-life balance
* Pay and financial wellbeing
* Health and wellbeing
About Us
We’re part of one of the biggest housing associations in the country, Bromford Flagship. Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; and we plan to deliver 11,000 more homes by 2032. Through place-based working, our people build progress from the ground up, forging stronger neighbourhood relationships and planning smarter.
Diversity & Recognition
We are committed to recruiting, developing and retaining colleagues who reflect the communities we work with. We are a Disability Confident (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant. We welcome applicants from all sections of the community and especially those historically underrepresented in our workforce. Bromford has been recognised as a Great Place To Work and supports inclusion for all colleagues.
How to Apply
The closing date is Thursday 11 September 2025. Early applications are encouraged, as we may close the advert ahead of the listed deadline if we receive a high volume of interest.
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