FOH Service Supervisor
Location: Covering Amazon NCL1 & Amazon NCL2
Must be able to commute to the locations and have own transport. Travel will be paid in accordance with company policy.
Salary: £13.90 per hour for a 35hr contract working 5 out of 7 days.
Benefits
* 28 Days holiday inclusive of bank holidays.
* Birthday additional holiday.
* 3 days volunteering days.
* 3 days grandparent leave.
* 24 week's enhanced maternity leave.
* Secondary career leave.
* Wedding/commitment day leave.
* Free meals on shift.
* Bespoke development training.
* Pension and life insurance.
* Discounts available from Perkbox app, from high street shops to holidays & cinema.
* Wellbeing hub.
* Access to employee assistance programme.
* Cycle to work scheme.
Job Description
* Supervision and Training: recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
* Quality Control: monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
* Logistics Management: coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
* Customer Service: foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications
* Previous experience within the hospitality industry.
* Have a contagious passion for food and customer service.
* Draw satisfaction from supervising, training, and supporting a team.
* Understanding of delegation skills.
* Excellent organisational abilities; high attention to detail.
* Concise and effective verbal and written communication.
* Ability to adapt to challenges and opportunities with a solution‑oriented perspective.
Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
To support our commitment, we have set ourselves an ED&I ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
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