Role: IT Systems Specialist - (Epicor BisTrack) Location: Worcester, Cambridge or North Wales Employment Type: Permanent / Hybrid Industry: Manufacturing / Industrial Engineering Technology & Risk Recruitment is partnering with a leading UK manufacturing to recruit an IT Systems Specialist. This is a hybrid role supporting core business systems with a strong focus on BisTrack ERP. This is your chance to drive system improvements, support projects, and make a real impact across multiple sites and brands. What You'll Do Provide 1st and 2nd line support for the BisTrack ERP system and related business applications Troubleshoot and resolve system issues quickly to minimise disruption Maintain documentation, user guides, and knowledge articles Assist in configuring and implementing new ERP modules Collaborate with stakeholders to gather requirements and deliver technical solutions Support data migration, testing, and user training during system rollouts Manage user accounts, permissions, and security settings Perform regular system health checks and apply updates/patches Work with vendors and third-party providers for enhancements and support Identify opportunities to streamline processes and improve efficiency What We're Looking For Proven experience supporting ERP or business systems, ideally BisTrack Strong SQL skills for reporting and data queries Knowledge of distribution, merchanting, or supply chain operations Experience with system integrations and APIs Understanding of Windows Server environments and networking fundamentals Excellent troubleshooting, analytical, and problem-solving skills Comfortable working with technical and non-technical stakeholders Familiarity with Agile or Waterfall project delivery methodologies If you're a proactive IT Systems Specialist with ERP experience and want a role where you can support day-to-day operations and deliver meaningful system improvements, this could be the perfect next step.