Overview
Administrator / Trade Team Administration Support Assistant & Order Processor who is personable, organised and highly motivated, enjoys working in a fast-paced environment, has an eye for detail, and thrives on delivering excellent service for a well-established and rapidly growing manufacturing designer and retail company based in Par, Cornwall, South West England.
FULL PRODUCT TRAINING PROVIDED
Salary: £25,397 pro rata (£16,508 per annum for 26 Hours per Week) + Commissions. Location: Par, Cornwall, South West England (PL24) – 100% office based. Job type: Part-Time, Contract. Working hours: 26 Hours per Week – Fixed Term Maternity Cover Contract (ends mid April).
Job overview: We have a fantastic new job opportunity for an Administrator / Trade Team Administration Support Assistant & Order Processor who is personable, organised and highly motivated, enjoys working in a fast-paced environment, has an eye for detail, and thrives on delivering excellent service. You will play a key role in ensuring the smooth and accurate processing of client orders from start to finish, working closely with internal teams and external partners to manage orders, resolve queries, and provide top-notch customer support.
Duties
* Order Management: Accurately process trade orders, ensuring all details are correct and timelines are met to facilitate seamless transactions
* Stakeholder Communication: Liaise with clients and internal departments to confirm product availability and delivery schedules, ensuring excellent customer service and internal alignment
* Proactive Problem-Solving: Monitor order progress and proactively resolve any delays or discrepancies, demonstrating a keen ability to manage logistics and maintain client satisfaction
* Record Keeping: Maintain accurate records of all transactions and communications to support data-driven decisions and ensure compliance
* Administrative Support: Provide comprehensive administrative support to the trade team, including following up on sales leads, processing quotes, and resolving customer queries to drive business growth and efficiency
Candidate requirements
* Previous experience in trade support, order processing, or a similar administrative role (preferred but not essential)
* Strong attention to detail and accuracy in data entry and documentation
* Experience in the use of Microsoft Office, Outlook, Excel, Word, Teams
* A passion for learning and improving product knowledge to assist you and our customers
* Take pride in your work and enjoy being part of a very busy committed team
* Ability to prioritise tasks and work under pressure to meet deadlines
* Excellent communication and interpersonal skills
* Polite and friendly, whilst being driven to succeed and deliver
* A proactive and problem-solving mindset
* Previous experience of using CRM database communication notes / appointment call follow up
* Able to work under pressure to deadlines, targets and KPI’s
* Willingness to undertake training modules set out by the company
Benefits
* Commission opportunities
* Growing successful company
* A friendly team environment
* Free on-site car park
* 25 days holiday plus Bank holidays
* Workplace Pension Scheme
* Close to shop / supermarket
* Bupa employee assistance program
How to apply
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Job ref: AWDO-C13766
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