JOB DESCRIPTION
Contract
01. Permanent
Start Date
Place
London, United Kingdom
MISSIONS
Membership Manager
We have an exceptional opportunity to join our Club & Spa Team at The Lanesborough.
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
The role of Membership Manager is to assist in driving and increasing membership sales and awareness of The Club to prospective clients, businesses and existing hotel guests, ensuring that sales targets are met or exceeded. The Membership Manager shall show a thorough understanding of the product, including all aspects of membership, club offerings and treatments available and will work closely with the Sales & Marketing team of The Lanesborough and General Manager of our Club & Spa to identify business development opportunities and maximise revenue from membership sales. The successful candidate will build upon existing guest relations as well as establish a strong, exclusive membership base.
As Membership Manager you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with members and guests.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
1. Proven track record of similar experience in a similar position within a luxury/club environment.
2. Excellent command of the English language and a second language would be preferred
3. You will be required to possess excellent communication skills, both verbal and written, including complaint handling and resolution.
4. Immaculate grooming standards
5. Show drive for Excellent Customer Service leading by example
6. Reasonable hours as required to meet the business demands, weekend and evening work may be required
BENEFITS
Financial Wellbeing
7. Competitive salary package
8. Discretionary Company Sick Pay
9. Additional holiday allowance
10. Season ticket loan
11. Enhanced Pension Scheme
12. Life Insurance
13. Complimentary dry cleaning
14. Safety shoes
15. Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
Health & Wellness
16. Private Medical Insurance
17. Dental and Optical benefits
18. Complimentary meals on duty
19. Cycle to Work scheme
20. Flu vaccinations
21. Discounted chiropodist & massage treatments
22. Substantiality initiates
23. Social and sports activities
Career Growth & Personal Development
24. Internal transfer and promotion opportunities
25. Cross-departmental exposure
26. Partnered with industry-leading training providers
27. Internal learning gateway
28. Free access to e-learning platform offering job-specific training and personal growth courses
29. Subsidised professional qualifications and certified trainings
30. Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
Recognition & Social Initiatives
31. Award programmes throughout the year with generous prizes
32. Long service awards
33. Preferential room rate at The Lanesborough for you and your family
34. 50% discount on F&B and Club & Spa treatments
35. Social events (e.g. Annual Party, Recognition Celebrations, Children's Xmas Party, Departmental Appreciation Day, pub quiz, etc.)
36. Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
37. Retirement parties
*Terms & Conditions Apply
PROFILE
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team.