Overview
Reporting to the Field Service Manager, the Field Service Engineer is responsible for installing, maintaining, and servicing Videojet equipment at customer sites across Scotland and the North of the UK. This is a customer-facing field role where you will troubleshoot technical issues, install new equipment, and support customers to ensure their production lines operate efficiently. You will also collaborate with internal teams to identify opportunities that improve customer performance and satisfaction. This role is ideally based in Central Scotland (Borders area), with flexibility to travel widely across the territory. This role involves regular travel across the region. Engineers typically start their day from home and travel to customer sites, with average travel times of 1–2 hours each way depending on location. Occasional overnight stays may be required depending on customer needs.
Responsibilities (typical day)
* Installing and commissioning Videojet equipment at customer sites
* Performing maintenance, servicing, and troubleshooting on installed equipment
* Supporting product demonstrations and trials alongside the sales team
* Building strong customer relationships through excellent service and technical support
* Identifying improvement opportunities or service needs during customer visits
* Managing service cases from diagnosis through resolution with a strong sense of ownership
Essential requirements
* Experience in field service or technical service roles within an electrical, mechanical, or electromechanical engineering environment
* Strong electromechanical troubleshooting skills in industrial or production environments
* Valid driving licence and willingness to travel extensively across the assigned territory
* Ability to work independently while managing multiple service tasks and customer needs
* Experience with industrial coding and marking technologies (CIJ, laser coding, labeling, or similar systems) would be advantageous but is not essential
Benefits
* Competitive salary with commission scheme and annual salary review
* Company pension scheme
* Company car or van
* 25 days holiday plus public holidays
* Income protection & life assurance
* BUPA & Simplyhealth healthcare
* Professional onboarding and training programs
* Career coaching and development opportunities
* Attractive employee referral programme
* Enhanced maternity & paternity pay
* Employee Assistance Program (legal, financial, and counselling support)
About Veralto
Videojet is part of the Veralto family (NYSE: VLTO), a global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s global network, you become part of a culture where purpose meets possibility and the work you do has an everyday impact on resources and essentials we all rely on.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place, will be deemed the property of Veralto and its companies. No fee will be paid in the event the candidate is hired because of the unsolicited referral.
#J-18808-Ljbffr