Join to apply for the Customer Service Advisor role at Swans Travel
1 day ago Be among the first 25 applicants
Join to apply for the Customer Service Advisor role at Swans Travel
About The Role
We are currently seeking compassionate and highly professional individuals to join our team as Customer Service Advisors, supporting the Department for Work and Pensions (DWP) through the Teleperformance campaign.
About The Role
We are currently seeking compassionate and highly professional individuals to join our team as Customer Service Advisors, supporting the Department for Work and Pensions (DWP) through the Teleperformance campaign.
In this role, you will be managing a dedicated caseload, supporting potentially vulnerable customers with sensitivity, discretion, and sound judgment. Your ability to assess situations, liaise with external stakeholders, and take proactive steps will play a key part in improving the financial stability and overall well-being of those in need.
Key Responsibilities
Manage a caseload with professionalism, empathy, and confidentiality.
Engage with third-party stakeholders and agencies to resolve complex customer issues.
Deliver proactive support through effective case management.
Contribute to positive outcomes by promoting financial resilience and improved well-being.
What Youll Need
Strong communication and interpersonal skills.
The ability to exercise sound judgment and remain professional in sensitive situations.
Excellent time management and organisational abilities.
A commitment to delivering exceptional service and safeguarding customer dignity.
Additional Details
Training: 11-day paid induction to fully equip you for success in the role.
Equipment: All necessary IT equipment will be provided.
Interview Process: Online assessment (approx. 45 minutes). A unique link will be shared for tracking and feedback purposes.
Pre-employment Checks: All candidates will be subject to a DBS check, identity verification, right to work, and employment/education history for the past 3 years (including evidence of unemployment where applicable).
Shifts And Salary
Rate of Pay - £12.21 per hour rising to £12.49 after 3 months.
Full time 40 hours per week. Monday - Saturday between 8am - 6pm. You must be fully flexible to work any shift between these hours. 8-hour shifts
To Apply, send an up-to-date CV.
LNKD1_UKTJ
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Customer Service
* Industries
Administrative and Support Services
Referrals increase your chances of interviewing at Swans Travel by 2x
Get notified about new Customer Service Advisor jobs in Bradford, England, United Kingdom.
Bradford, England, United Kingdom 1 week ago
Bideford, England, United Kingdom 5 days ago
Bideford, England, United Kingdom 1 day ago
Eastleigh, England, United Kingdom 3 days ago
Gunnislake, England, United Kingdom 1 week ago
Barnstaple, England, United Kingdom 1 week ago
Okehampton, England, United Kingdom 6 hours ago
Barnstaple, England, United Kingdom 2 weeks ago
Bude, England, United Kingdom 6 hours ago
Barnstaple, England, United Kingdom 1 week ago
Barnstaple, England, United Kingdom 6 hours ago
Barnstaple, England, United Kingdom 6 hours ago
Barnstaple, England, United Kingdom 6 hours ago
Mead, England, United Kingdom 1 month ago
Barnstaple, England, United Kingdom 6 hours ago
South Molton, England, United Kingdom 1 day ago
Barnstaple, England, United Kingdom 2 weeks ago
South Molton, England, United Kingdom 2 hours ago
Barnstaple, England, United Kingdom 2 weeks ago
Customer Service Assistant - SPAR Whitstone
Whitstone, England, United Kingdom 1 month ago
Customer Service Assistant- SPAR North Tawton
North Tawton, England, United Kingdom 2 weeks ago
Customer Service Assistant - SPAR South Molton
Tesco Colleague - Customer Service Desk - Braunton Superstore
Eastleigh, England, United Kingdom 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr