Location: Sheffield
Hours: Monday - Friday, Office-Based
Contract: Temporary (4 weeks) with potential to become permanent
Salary: £14ph
TSR are recruiting on behalf of our client, a leading and well-respected housebuilder based in Sheffield.
We are currently looking for a Customer Relations Advisor to join their friendly and professional team on a temporary basis for 4 weeks. This role has the potential to become permanent for the right candidate.
As a Customer Relations Advisor, you will be the first point of contact for new homeowners who have recently moved into their property. You'll handle incoming calls and emails, offering support and guidance as customers report any snagging or aftercare issues. Your role will involve listening carefully, showing empathy, and ensuring that every concern is logged accurately and followed up appropriately.
The ideal candidate will be able to attend their office on the 6th or 7th of November to meet the team and complete a handover, ready to officially start on the 10th November.
Key Responsibilities:
Respond to incoming calls and emails from customers in a polite and professional manner
Record snagging and maintenance issues accurately using internal systems
Liaise with the relevant departments or contractors to ensure timely resolution of reported issues
Keep customers updated on the progress of their queries
Maintain detailed records of all customer interactions and actions taken
Support the Customer Service and Aftercare teams with general administrative duties
About You:
Strong communication and customer service skills, with a calm and caring nature
Ability to remain professional and empathetic when dealing with customer concerns
Excellent attention to detail and organisational skills
Confident using computer systems and logging information accurately
Previous experience in a customer service or administrative role (ideally within the housing, construction, or property sector)
What's on Offer:
Opportunity to join a reputable national housebuilder
Friendly and supportive working environment
Immediate start available
Potential for the role to become permanent for the right candidate