Offshore Field Engineer – Job SummaryLocation: Near SandhurstDepartment: Customer Support GroupTeam: Customer OperationsReports To: Customer Services ManagerContract: PermanentTravel: Required – approx. 120 offshore days/year - Field duty paidTraining/Certifications Required: Offshore survival, regular medicalsRole Purpose Deliver high-quality technical support for our full product range, both onshore and offshore. Represent the company with a safety-first mindset, ensuring product reliability, customer satisfaction, and proactive identification of service or sales opportunities.Key Responsibilities
* Install, commission, service, and repair systems on vessels, rigs, shipyards, and customer sites worldwide.
* Ensure compliance with internal and client-specific HSE policies, including use of PPE and safety documentation.
* Provide real-time job updates to clients and document activity via CRM and service reports.
* Support customers and internal teams (Sales, Engineering, Regional) via phone or digital systems.
* Participate in after-hours technical support on a rotational basis ("Support Phone" duty).
* Identify potential new service needs or commercial leads through client interaction.
Requirements
1. Offshore a...