Overview
Responsibilities
* A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure
* A passion for delivering outstanding guest service, creating memorable experiences every time
* Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude
* The ability to thrive in a fast-paced, guest-focused environment
* IMPLEMENTING OUR 'YES, WE CAN' PHILOSOPHY, YOU WILL -
o Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process
o Handle individual and group arrivals efficiently using hotel systems
o Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations
o Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience
Rewards & Recognition
* BE RECOGNISED AND REWARDED - As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as -
o Access to career development training from day one
o Discounts on food & beverage and hotel stays
o Discounted leisure membership
o Free GP virtual appointment service
o 24/7 wellbeing helpline
o NEST pension scheme
o Social Club
o Staff appreciation events
o Monthly and end-of-year awards
Growth & Culture
* GROW WITH US - As a Celtic Collection employee, you will be able to say -
* I am equipped, trained, and supported to do THE BEST JOB I CAN
* I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
* I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
* I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
* I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
* I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
* Join the 'Greatest Story in Hospitality' by becoming one of our 'Hospitality Heroes' as a Night Front Office Agent based at our Coldra Court Hotel - just one of the fantastic opportunities we offer from 'Manor to Marina'.
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