We are working with a lovely company who are looking for a motivated and experienced Client Relations Manager to join their team.
The successful candidate is responsible for building and maintaining strong account management relationships with corporate clients, ensuring service excellence, driving account growth and delivering strategic value.
Who we are looking for:
This role will suit someone with proven experience in the corporate travel sector who is commercially focused, a natural relationship builder, and confident working with both clients and colleagues. You'll be proactive, solutions-driven, and comfortable managing multiple priorities in a fast-paced environment.
Key Responsibilities:
• Account manage a portfolio of key corporate clients, ensuring optimisation,
satisfaction, retention, and growth.
• Build strong relationships with clients through regular reviews and proactive
engagement.
• Introduce relevant services where beneficial and ensuring smooth resolution of
issues.
• Manage client implementation and ensure tailored solutions are delivered in
collaboration with internal colleagues.
• Analyse client travel data to provide actionable recommendations.
• Stay current with industry trends, travel technology and represent the business
at external events.
• Provide active input and support to digital marketing.
Essential Requirements:
• Proven corporate travel sector experience.
• Strong knowledge of business travel, corporate client needs and TMC service
delivery.
• Excellent communication, negotiation, and presentation skills.
• Commercially focused with excellent relationship-building skills.
• Ability to work in a fast-paced environment and manage competing priorities.
• Experience in travel data analysis and reporting tools.
• Proficient in Microsoft Office Suite and CRM systems.
• SLA and RFP experience.
• GDS knowledge (Amadeus preferable)
• Experienced with emerging travel technology and automation tools would be
advantageous
Benefits:
• Up to £55,000 DOE
• Travel discounts and perks
• Training and professional development opportunities
• Pension scheme
• Flexible working arrangements