Job Purpose The Accommodation Services Manager will oversee and coordinate all housekeeping activities across our properties to ensure they meet the highest standards of cleanliness and presentation. This is a hands-on leadership role, responsible for managing a team of housekeepers, coordinating schedules, ensuring compliance with health and safety regulations, and upholding brand standards. Key Responsibilities Leadership & Supervision: Recruit, train, schedule, and supervise the changeover team. Monitor staff performance and provide ongoing coaching and support. Maintain regular communication with all team members and Contactors. Operational Management: Plan and coordinate daily, weekly, and seasonal cleaning schedules. Inspect properties regularly to ensure standards are met. Manage linen and cleaning supply inventory; coordinate with suppliers. Respond quickly and effectively to any cleaning or maintenance issues. Quality Control: Maintain and enforce cleaning checklists and procedures for consistency. Ensure compliance with COSHH and health & safety regulations. Handle client and guest complaints or feedback related to housekeeping promptly. Administration: Use property management software to track cleaning operations. Prepare reports on staff hours, performance, and property readiness. Work closely with the guest services team to coordinate turnovers and special requirements.