Avery Healthcare is one of the UK's leading providers of luxury care homes, with over 100 locations and a reputation for excellence. As the Client Liaison Manager, you will be the heartbeat of the Sales & Marketing Department, ensuring smooth daily operations and driving occupancy and revenue growth. You'll be the friendly face and strategic mind behind the home's success, leading the sales and marketing process, responding to enquiries, and building relationships with key care influencers and community contacts.
Main duties of the job
As the Client Liaison Manager, your key responsibilities will include leading the sales and marketing process to meet and exceed budget targets, responding to enquiries across multiple channels with professionalism and warmth, managing the pipeline of potential residents to maximise conversion and revenue, building and nurturing relationships with key care influencers and community contacts, and ensuring brand standards and deadlines are consistently met.
About us
Avery Healthcare is one of the UK's leading providers of luxury care homes, with over 100 locations and a reputation for excellence. The company's vision of 'creating meaningful lives together' guides everything they do, offering a supportive and inspiring workplace where employees feel empowered, appreciated, and part of something truly special.
Job responsibilities
Package Description:
At Avery Healthcare, we believe that exceptional care starts with exceptional people. Thats why were dedicated to supporting the incredible individuals who make a difference in our residents lives every single day. We celebrate your hard work, champion your growth, and create an environment where you can thrive.
When you join our team, youre not just stepping into a roleyoure stepping into a community built on respect, compassion, and a shared commitment to excellence. Here, your dedication will be recognised, your ideas valued, and your career nurtured.
Were now looking for a warm, enthusiastic, and driven individual to join our award-winning team as a Client Liaison Manager. If youre ready to make a meaningful impact and grow with a company that truly cares, wed love to hear from you.
ABOUT THE ROLE
As our Client Liaison Manager, youll be the heartbeat of our Sales & Marketing Department, ensuring smooth daily operations and driving occupancy and revenue growth. Youll be the friendly face and strategic mind behind our homes success.
Your key responsibilities will include:
Leading the sales and marketing process to meet and exceed budget targets.
Responding to enquiries across multiple channels with professionalism and warmth.
Managing the pipeline of potential residents to maximise conversion and revenue.
Building and nurturing relationships with key care influencers and community contacts.
Ensuring brand standards and deadlines are consistently met.
ABOUT YOU
Youre a natural communicator, a confident negotiator, and someone who thrives in a fast-paced, people-focused environment. Most importantly, you live and breathe our values: caring, supportive, honest, respectful, and accountable.
What youll bring to the role:
A full, clean UK driving licence.
Strong negotiation skills and commercial awareness.
Excellent interpersonal and telephone communication skills.
The ability to manage and prioritise your workload effectively.
Previous experience in a sales role (preferred but not essential).
ABOUT AVERY HEALTHCARE GROUP
Were proud to be one of the UKs leading providers of luxury care homes, with over 100 locations and a reputation for excellence. At Avery, we believe later life should be full of joy, purpose, and connectionand that goes for our team members too.
Our vision of creating meaningful lives together guides everything we do. We offer a supportive, inspiring workplace where youll feel empowered, appreciated, and part of something truly special.
ADDITIONAL INFORMATION
A DBS Disclosure check will be required (covered by Avery Healthcare).
Proof of eligibility to work in the UK is essential.
Please note: This advert may close early depending on application volume and business needs.
Person Specification
Qualifications
* You'll need a full, clean UK driving licence, strong negotiation skills and commercial awareness, excellent interpersonal and telephone communication skills, and the ability to manage and prioritise your workload effectively. Previous experience in a sales role is preferred but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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