Overview
Christmas Customer Assistant - Food - Rugby Elliot Fields at Marks & Spencer. We are looking for passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. 18 years of age or older due to health and safety requirements.
Working pattern
Sunday - 10:00–18:30
Thursday - 14:30–23:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. An unsocial premium of +£3.00 per hour is added for hours worked between 22:00–06:00.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked with product
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer
Key capabilities
* High levels of customer service
* Attention to detail and quality work
* Open to feedback and willing to act on it
* Ability to plan and manage own workload
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good digital capability
Purpose
To deliver a great shopping experience for our customers, acting as the voice of the customer and championing our products.
Key accountabilities
* Serve customers on the shop floor and at service points
* Keep the store clean and shelves stocked
* Engage with customers to understand needs and deliver exceptional service
* Build product knowledge to sell and advise on products and services
* Receive training to utilise all digital tools for customer delivery
Equality, diversity and inclusion
Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy and offers flexible working. If reasonable adjustments are required during recruitment, please share requirements to ensure a fair process.
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