Job Purpose: Our Customer Service & Purchasing Administrator will be responsible for leading the execution of the company-wide strategy development and implementation at the regional level for the following operational areas: Supplier Development and Ongoing Supplier Management, Cost Structure Management, Supply Chain Development and Project Management for key account opportunities. This role works closely with the local Account Project Managers and the Strategic Accounts team to develop, plan, and implement the strategies required to satisfy customer requirements through leveraged buying and in-region sourcing. Job Responsibilities: ● Record, process and confirm orders and/or inquiries received by email, phone, mail and/or personal customer contact for several key accounts. Track and expedite order activity and alerts customers or any potential problems. ● Provide pricing, availability and schedule information with established guidelines. ● Serve as a communication link between customers and sales staff to assure responsiveness. ● Create purchasing plans to meet the needs of each location/division of identified Strategic Accounts. ● Work with the Account Project Manager, Sales Representative, and/or Strategic Accounts Director to tailor programs specifically for each account. ● Research product lines, prices, product sources, and other relevant purchasing information. Evaluate research findings and makes decisions on procurement matters. ● Identify strategic sourcing opportunities and manage the supply base to achieve established total cost savings target. ● Ensure price increases are accurate and communicated as needed, and make changes as necessary and appropriate. ● Demonstrate continuous effort to improve operations, increase turnaround times, streamline work processes and work cooperatively and jointly, to provide quality seamless customer service. ● Establish and manage preferred and certified supplier relationships, working towards implementing a Supplier Management Program. ● Perform other duties as requested. Additional Responsibilities & Qualifications: ● Record, process and confirm orders and/or inquiries received by email, phone, mail and/or personal customer contact for several key accounts. Track and expedite order activity and alerts customers or any potential problems. ● Provide pricing, availability and schedule information with established guidelines. ● Serve as a communication link between customers and sales staff to assure responsiveness. ● Create purchasing plans to meet the needs of each location/division of identified Strategic Accounts. ● Work with the Account Project Manager, Sales Representative, and/or Strategic Accounts Director to tailor programs specifically for each account. ● Research product lines, prices, product sources, and other relevant purchasing information. Evaluate research findings and makes decisions on procurement matters. ● Identify strategic sourcing opportunities and manage the supply base to achieve established total cost savings target. ● Ensure price increases are accurate and communicated as needed, and make changes as necessary and appropriate. ● Demonstrate continuous effort to improve operations, increase turnaround times, streamline work processes and work cooperatively and jointly, to provide quality seamless customer service. ● Establish and manage preferred and certified supplier relationships, working towards implementing a Supplier Management Program. ● Perform other duties as requested. Work Experience: ● 5-10 years of related job experience. Education: ● Associate/Bachelor's Degree Preferred What We Offer Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc. Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions. Healthcare benefits, 401k, paid time off and tuition reimbursement. About Veritiv Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn .