Join a proactive technical support team delivering world-class service across secure satellite networks, complex IT systems, and customer-facing tech. You’ll play a key part in 1st and 2nd line support while helping drive improvements in system processes and fault resolution.
What You’ll Do:
Troubleshoot IP, RF, routing, and infrastructure issues
Support enterprise IT and satellite connectivity platforms
Work with security tools, backups, virtual environments, and telephony systems
Monitor network alerts, resolve incidents, and escalate where needed
Share knowledge and support junior engineers across shifts
Ideal Background:
Experience in NOC, technical support, or IT/satellite engineering
Comfortable with problem-solving under pressure
Excellent communication and documentation skills
Desirable: knowledge of Inmarsat, VSAT, or defence-related systems
What’s On Offer:
Permanent, full-time position based from Surrey
Competitive salary + annual bonus (based on company and personal performance)
Pension scheme matched up to 7.5%
25 days holiday + bank holidays
Free on-site parking
Opportunities for global travel and technical training
If you're technically curious, customer-focused, and ready for a hands-on support role with international reach, this is the position for you