European import administrator

European Import Administrator Holiday: 25 days + 8 bank holidays Location: Stoke



The Role


A busy European road freight operation is expanding its import services for 2026 and is seeking an Imports Administrator to support day-to-day European import movements. This is a structured, process-driven role suited to someone with freight forwarding customer service experience and strong attention to detail.



Key Responsibilities

* Arrange European collections and manage import bookings

* Liaise with customers, European partners, customs, transport, and warehouse teams

* Process import documentation, including T1 and T2 (essential)

* Check commercial invoices and enter shipments, costs, and charges into the TMS

* Prepare unloading lists and domestic delivery paperwork

* Provide import quotations and support customer objectives

* Handle queries and complaints professionally via phone and email

* Maintain accurate records and support compliance with internal systems



Skills & Experience

1. Freight forwarding customer service or admin experience

2. Knowledge of European imports and customs procedures

3. T1 & T2 documentation experience essential

4. Logistics or European planning experience desirable

5.