Responsibilities
* Lead the way, every day: Work side‑by‑side with the management team to keep things running smoothly, from setting daily priorities to helping the team hit our goals with confidence.
* Support that sticks: If you’re welcoming new starters or coaching seasoned colleagues, you’ll be the go‑to for guidance, training, and building skills that last.
* Customers come first (and come back): Help create brilliant shopping moments by offering advice, spotting ways to improve service, and making sure the team delivers smiles at every turn.
* Keep the standards high and the store looking sharp: From merchandising to compliance and safety, you’ll help make sure the store is a place customers and colleagues love to be.
* Make space for success: Share ideas, spark improvements, and help showcase our products in the best possible way, all while keeping energy high and team spirit even higher.
Qualifications & Key Skills
* Have experience supervising others in a fast‑paced retail or hospitality environment.
* Be confident supporting colleagues and leading by example on the shop floor.
* Ability to prioritise and organise daily tasks effectively.
* A strong focus on delivering great customer service.
* Clear and confident communication with both customers and colleagues.
* Ability to guide and support others to meet store standards and targets.
Package Salary & Hours
£32,032 FTE — 44 hours per week.
Employee Benefits
* Full‑time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro‑rated for part‑time or alternative working arrangements.
* Contributable company pension scheme.
* 10% store discount at all our retail stores.
* Death in Service Benefit.
* Long service recognition scheme.
* Access to in‑house training programmes delivered face‑to‑face and through our online learning platforms.
* MyHB colleague benefits platform with access to discounts UK wide on retail, leisure, hospitality venues, employee assistance programme with 24/7 confidential counselling and advice line, low cost voluntary insured health cash plans and cancer cover.
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