Job Title: ER AdvisorLocation: IpswichSalary: Competitive Hours per week: Monday to Friday - 08:00 - 18:00 - 37.5 hours per week Role OverviewWe are currently recruiting for a ER Advisor to join our passionate and driven team based in Ipswich.To support managers with low and medium risk Employee Relations Cases- providing end to end advice.To support the manager and Advisory Team with ER Administration such as letter writing, mail merges and redundancy calculations.BenefitsInformal hybrid / flexible working arrangements25 days holiday + bank holidaysFree fruit in our officesEmployee Referral Scheme (if you refer a successful candidate to one of our vacancies)Wide range of retail discountsRegular social and charity events held in our officesGet involved in charity events in the local communityWellbeingDiscounted gym membershipEye test £25 voucher and up to £100 towards glassesJoin our Cycle to Work scheme via salary sacrificeAccess to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and eventsAccess to internal Mental Health First AidersCareer development and recognitionImmediate access to “Opportunity” our internal Learning and Development platformRequired professional membership fees paid forOpportunity to win monthly Atalian Servest Superstar AwardsLong service awardsKey Responsibilities:To own a caseload of low-risk ER cases, providing managers advice and guidance and pushing for case conclusion in a timely mannerTo actively manage and escalate ‘aged cases’.To provide managers with the necessary templates and manager guidesTo coach managers through the management of ER casesTo support managers with OH referrals ensuring the necessary questions are asked and advice sought.To support managers drafting letter (i.e., invitations and outcomes)Supporting the ER Partners, Strategic HR Business Partners, HR & Training Managers with MI- pulling reports, compiling graphs and showing trendsTo ensure the case management system is up to date and accurate at all times.To answer the telephone and support managers with ‘here and now’ advice when requiredTo support the team with post and correspondenceTo act as cover for colleagues in other business areas as and when requiredAvoid conflict of interests between personal interests and the interests of the UK & Ireland group.Exercise independent judgment, reasonable care, skill and diligence when carrying out their duties.Act in good faith and promote the long-term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders.Adhere to and promote the UK & Ireland group’s policies on equality & diversity, information security, health and safety and data protection in the performance of their duties and the management of the MyER Function in the People Team reporting into them.Support and promote the UK & Ireland group’s sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource effective way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible.About You:Applicants must have the right to work in the UKNecessaryL3 CIPD or working towardsExperience working in HR Administration or similar ER roleCustomer service experience- ideally phone and email basedWorking with multiple priorities and adhering to deadlinesDesirableL5 CIPD or working towardsExperience of working within a shared service HR deliveryExperience utilising a Case Management Tool