A prestigious London workspace is seeking a Front of House Manager to deliver an exceptional member experience for a single financial services client. This role offers the opportunity to set the standard for workplace hospitality within a design-led, flexible office environment that promotes wellbeing, productivity, and connection. You will lead a dedicated team, shape workplace culture, and ensure every interaction and detail is flawlessly delivered in an environment designed to help people thrive.
What You Will Do
* Oversee daily front of house operations, maintaining exceptional standards across reception and communal areas.
* Lead, motivate, and develop the Member Experience team through clear objectives, regular one-to-ones, training, and feedback.
* Partner with the General Manager on recruitment, inductions, probation reviews, and appraisals to build a high-performing team.
* Build strong member relationships by understanding business needs and consistently exceeding expectations.
* Uphold company policies, procedures, and brand standards, acting as a senior presence when management is absent.
* Manage amenity stock levels, ordering, and deliveries within budget.
* Coordinate with wider teams to deliver weekly and monthly operational tasks on time.
* Ensure prompt, thoughtful handling of member requests and meeting room services.
* Liaise with facilities, maintenance, and cleaning teams to maintain presentation standards and health & safety compliance.
What you will bring?
* Proven experience in hospitality environments serving corporate clients, with a strong focus on exceptional service delivery.
* Experience leading or supervising teams, including performance management, training, and ongoing development.
* Excellent verbal and written communication skills, with the ability to engage confidently at all levels.
* Strong organisational skills with the ability to manage priorities and maintain attention to detail in fast-paced settings.
* A customer-focused approach developed through front of house or similar service-led roles.
* High standards of professionalism, integrity, and personal presentation.
* Experience handling administrative and financial processes, including billing queries, purchase orders (e.g. SAP), petty cash, and budget monitoring.
* Confident working cross-functionally, particularly with facilities teams, to maintain building standards.
* Skilled in handling complaints sensitively and escalating issues appropriately.
* GCSEs or equivalent qualifications suitable for customer-facing roles.
If this sounds like you, apply today!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates