At CVS Group, our purpose is to provide the best possible care to animals. Our vision is to be the veterinary company people most want to work for.
Summary of role
We are looking for an experienced Executive Assistant to join our well‑established friendly team, to provide support to Executive Committee and Senior Leadership Group level directors.
This role requires someone who is highly organised and able to prioritise proactively. You will need to have excellent oral and written communication skills and be adept at establishing and maintaining excellent working relationships with internal and external stakeholders.
This is a hybrid position in the Diss area (with a mix of working from home and from our Diss Support office) with some occasional travel required for meetings elsewhere.
Key Responsibilities
* Act as first point of contact for the Directors, handling general queries and correspondence.
* Proactively manage the Directors diaries, to include meetings, travel, telephone calls and online meetings. In particular, organise the Directors schedules well in advance, giving options to minimise travel and time out of the business, whilst taking into account other commitments and urgency, and ensuring all relevant needs are met.
* Organisation of meetings, venues, events, travel, accommodation and other logistics.
* Attend and minute meetings, ensuring follow‑up of actions.
* Support project management by monitoring deadlines and helping drive initiatives forward.
* Preparation, editing and distribution of reports, presentations and other documentation in line with the CVS branding and style.
* Assist with onboarding and induction of new colleagues, ensuring a smooth transition.
* Check and process expenses claims using Webexpenses.
* Record annual leave for Directors and their teams.
* Provide general administrative support as part of the Group Administration team, offering cover when needed.
* Handle central inbox queries, taking ownership of tasks from start to finish.
* Assist with various projects and contribute to knowledge sharing within the team.
Experience and Skills Required
* Proven experience as an Executive Assistant or PA supporting senior directors.
* Previous experience in veterinary healthcare, technology industry or services‑oriented environment would be advantageous.
* Strong written and verbal communication, with excellent interpersonal skills.
* Highly organised with strong time management, able to balance multiple priorities.
* Skilled in complex diary management, minimising travel and disruptions.
* Experienced in minute‑taking, word processing (60+ wpm), and document preparation.
* Proficient in Microsoft Office 365 (Outlook, Excel, PowerPoint).
* Strong problem‑solving, collaborative, and customer‑focused approach.
* Able to work independently, handle sensitive information, and stay calm under pressure.
* High energy, motivated, and proactive in supporting others.
* Secretarial or Business Administration qualification preferred.
* Experience in veterinary healthcare or a service‑oriented environment is a plus.
* A Full UK Driving Licence and own vehicle are advantageous for occasional travel.
Benefits
Alongside a salary of up to £35,000 DOE, we are offering benefits including: 6.6 weeks holiday, buy/sell holiday scheme, pension scheme - matched up to 6%, health cash plans, enhanced, maternity/paternity/adoption leave, generous staff discount on pet care and products.
EEO Statement
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
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