Restaurant Shift / Floor Manager
Location: Broadstairs (CT10 2QJ)
Salary: £12.82+ Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK and we need great people like you to join us!
Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service or coffee shops?
Tim Hortons is a part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of restaurants over the next 10 years.
We put customers first and are seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis to uphold our exceptional brand. In return, you will receive a competitive salary and opportunities for career growth.
To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and positive team player with experience in the Restaurant & Customer Service sector within a fast-paced environment. Excellent communication skills, a customer-focused attitude, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, customer satisfaction, and have a keen interest in coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, prioritizing customer satisfaction.
* Maintain customer focus in all restaurant operations.
* Accurately schedule staff to meet customer demand.
* Support the team to maintain operational efficiency.
* Conduct regular store walks from the customer's perspective.
People
* Encourage staff to share suggestions and concerns.
* Provide feedback, set goals, and support team members.
* Create a positive, respectful, and inclusive work environment.
* Manage performance issues in collaboration with HR.
Driving Sales
* Understand sales patterns, popular products, and peak times.
* Ensure products are well merchandised and adequately stocked.
* Coach employees on upselling and suggestive selling techniques.
* Identify areas for improvement and motivate staff towards continuous enhancement.
Operations
* Monitor KPIs such as sales, staff turnover, and food safety standards.
* Maintain composure under pressure and lead by example.
* Manage weekly stock orders and quality checks.
* Schedule maintenance for equipment.
* Oversee inventory, opening and closing procedures.
* Ensure cleanliness, food hygiene, and safety standards are upheld.
* Report accidents or incidents promptly to the Regional Manager.
* Be available for various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* Flexible and disciplined work approach.
* Experience in a food environment is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* Commitment to high standards of food hygiene and safety.
* Experience handling customer complaints.
* Adherence to health and safety procedures.
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