Overview
Our industry-respected client is currently looking to attract a Service Delivery/IT Operations Manager for their Leeds based IT team.
You will have an excellent understanding of ITIL practices and service management frameworks, having operated across Incident, Problem, Change and Release management. The successful candidate will be playing a leading role within the organisation, ensuring consistent delivery across infrastructure, applications and end-user support focused on outstanding customer service at all times.
Base pay range
c£50,000 to £55,000 per year plus excellent company benefits and incentives.
How to apply
Please call James at ISR on 07436 071 269 to learn more about our client leading the way in developing the next generation of transport mobility through innovation and transformational technology.
Responsibilities
* Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications and end-user support
* Ensure timely resolution of incidents and problems. Lead root cause analysis and implement preventative measures
* Collaborate with Programme Delivery and Change teams to ensure smooth transitions and minimal disruption to services
* Identify opportunities to enhance service delivery, reduce costs and improve user experience
Qualifications and experience
* Strong experience working in a Service Delivery or Problem/Incident Manager role
* In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow)
* Experience with change management planning and documentation
* A deep understanding of escalation actions, processes and reporting
* Extensive exposure to release and deployment management processes
* Ability to manage senior level stakeholders and end-clients
Role and employment details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology, Engineering, and Consulting
* Industries: IT Services and IT Consulting, IT System Operations and Maintenance, and IT System Training and Support
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