Job Description
Join a leading educational organisation in Bournemouth, providing vital IT support across a dynamic and collaborative environment.
Please note, this role is based on site in Bournemouth, Mon-Fri.
Key Responsibilities
* Deliver 1st and 2nd line technical support to staff and students, ensuring smooth day-to-day IT operations.
* Monitor, prioritise, and resolve support requests efficiently, escalating complex incidents where necessary.
* Maintain and support IT infrastructure including Windows, Office 365, and core network services (AD, DHCP, DNS).
* Manage and track IT assets, licences, and documentation to ensure accuracy and compliance.
* Support cloud and on-premises platforms including Microsoft 365, Teams, and SharePoint.
* Assist with projects, upgrades, and system improvements, contributing to a secure and stable IT environment.
* Champion cybersecurity awareness within the organisation.
* Collaborate with central IT teams to resolve infrastructure or system-wide issues promptly.
About You
1. Proven experience providing 1st & 2nd line technical support.
2. Strong troubleshooting skills across Windows 10/11, Microsoft 365, and network systems.
3. Familiarity with Azure AD & Intune.
4. Excellent communication and customer service skills, with ...