Overview
JD.COM Cambridge, England, United Kingdom
Delivery Station Manager role based in Cambridge to oversee last-mile delivery processes, drive team performance, and ensure operational efficiency.
Responsibilities
* Overseeing day-to-day delivery station operations, including planning, resource allocation, and execution of last-mile deliveries.
* Leading, motivating and managing a high-performing team through effective recruitment, training, and performance management.
* Conducting daily team briefings to align staff with targets and reinforce company values.
* Ensuring adequate staffing and resource levels to meet changing operational demands.
* Promoting a positive and collaborative workplace culture focused on accountability and development.
* Monitoring operational KPIs and implementing improvements to drive efficiency and customer satisfaction.
* Resolving service issues promptly to ensure smooth delivery operations.
* Maintaining compliance with all safety, security, and quality standards.
Qualifications
* Experience in Logistics, Operations Management, Business, or related discipline.
* 3+ years’ experience in logistics or warehouse operations, ideally with last-mile delivery.
Required Skills
* Proven ability to lead and develop diverse teams in a fast-paced environment.
* Strong communication and coaching skills.
* Data-driven mindset with experience using KPIs to guide decisions.
* Proficient in logistics systems and Microsoft Office tools.
Preferred Skills
* Knowledge of last minute mile delivery operations.
* Background in e-commerce, courier, or delivery service operations.
* Familiarity with delivery management platforms and routing optimisation tools.
Pay range and compensation package
Competitive per year + benefits
Equal Opportunity Statement
We are committed to diversity and inclusivity.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Distribution
Industries
Transportation, Logistics, Supply Chain and Storage and Online and Mail Order Retail
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