Head of Customer & Product Sales Glasgow based (Hybrid work pattern with minimum 3 days office based)
£Permanent, Full-Time
Pertemps are proud to be supporting an iconic Scottish organisation as they seek an exceptional Head of Customer & Product Sales to join their senior leadership team. This is a standout opportunity for a visionary leader who thrives on shaping customer experiences, driving commercial performance, and inspiring highly engaged teams.
If you’re a strategic thinker with a passion for delivering world-class customer journeys, building strong partnerships, and enhancing revenue across multiple channels, this role offers a rare and exciting platform to make a real impact. You’ll lead passionate teams spanning customer service, commercial sales, contact centres, and customer relations, all while spearheading improvements in CRM-driven customer interactions and digital engagement.
You’ll also play a critical role in shaping a modern, data-enabled approach to customer experience, balancing automation with authentic human connection.
As Head of Customer & Product Sales, you will:
Develop and deliver forward-thinking strategies that elevate customer experience and commercial performance, guided by CRM-driven insights.
Lead, mentor, and inspire multi-disciplinary customer-facing teams to achieve exceptional service standards and commercial targets.
Influence executive decision making by providing strategic recommendations backed by robust data and analytics.
Drive a culture of customer-first thinking, leveraging CRM tools, and exploring emerging technologies like AI, to personalise engagement.
Provide leadership across contact centres, social media, digital support, and customer relations.
Oversee product performance across B2B, B2C, corporate, trade, and digital channels, supported by the Product Sales Manager.
Manage key commercial partnerships, corporate accounts, and distribution platforms.
Support ancillary revenue strategy, pricing, and campaign management in collaboration with commercial teams.
Champion the effective use and ongoing development of internal CRM systems, HubSpot experience is a strong advantage.
Lead on escalations, complaint resolution, and PR-sensitive cases with professionalism and care.
Ensure compliance, brand alignment, and quality across all customer interactions.
Strong commercial acumen and a track record of delivering measurable revenue growth.
Deep understanding of customer journey design, customer support operations, and CRM integration.
Experience with CRM platforms - HubSpot experience is a significant advantage.
Knowledge of GDS platforms, distribution channels, and digital product environments.
Exceptional communication, stakeholder management, and relationship-building skills.
You enjoy exploring new technologies, embrace innovation, and bring a forward-thinking approach to engagement, sales, and service design.
Shape the customer and product strategy for a hugely respected brand in a dynamic, fast-moving sector.
Lead talented teams who care deeply about delivering excellent service.
Drive impactful change that enhances customer loyalty, revenue growth, and brand reputation.
If you’re ready to bring your leadership, commercial insight, and customer centric mindset to a high impact role, we’d love to hear from you.
Please submit your CV or contact Pertemps for a confidential discussion.
Pertemps are retained recruitment partners for this role. All third party, direct or agency submissions will be sent to Pertemps for inclusion in the interview process.