Working for our St Ives based client you will deliver excellent customer service by handling inbound and outbound calls efficiently, resolving customer queries, and ensuring a positive customer experience at all times.
Key Responsibilities Answer inbound customer calls promptly and professionally.
Handle queries, complaints, and requests with empathy and efficiency.
Accurately update and maintain customer records on internal systems.
Escalate issues where necessary to the relevant team/department.
Meet personal and team performance targets (call handling, quality, and customer satisfaction).
Contribute to a positive and supportive team environment.
Skills & Experience Previous customer service experience.
Strong communication and listening skills.
Ability to remain calm under pressure and handle difficult conversations.
Good problem-solving skills and attention to detail.
Confident using computer systems.
Call Julie!
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