Overview
Field-Based B2B Debt Recovery Officer – Newcastle/Sunderland Preferred
Location: Field-based covering the Northeast (ideal candidates residing in Newcastle or Sunderland). Working Hours: Mon-Fri, 40 hours/week.
This role is 100% field-based and focused on face-to-face, on-site debt resolution with business customers. The client is reshaping how the energy industry manages debt recovery and is seeking a passionate, forward-thinking Field Debt Resolution Officer to join their Smart Field Debt Management team.
Responsibilities
* Conduct professional face-to-face visits to B2B customer sites to resolve debts and facilitate meter installations.
* Lead and support a small team of engineers and locksmiths during commercial Warrant of Entry visits.
* Build rapport assertively and empathetically to understand and support customers through debt recovery.
* Train, coach, and mentor engineers to become confident and professional debt operatives.
* Collaborate with support teams to improve field operations and customer outcomes.
* Maintain high standards of compliance, safety, and professionalism at all times.
* Provide accurate reporting and feedback to continuously improve processes.
Candidate requirements
* Minimum 12 months of field debt resolution experience (any sector) with a fresh, proactive approach.
* High level of professionalism and excellent face-to-face communication skills.
* Ability to work independently, lead teams, and manage challenging situations calmly.
* Proactive, assertive, and solution-oriented mindset.
* Full UK driving licence and willingness to travel, including occasional overnight stays.
* Competent in Microsoft Office (Excel, Outlook).
Why apply?
The successful candidate will receive a competitive package including a quality bonus and car allowance, along with the opportunity to be part of a team transforming debt recovery through direct, impactful fieldwork.
Notes
This position does not meet the UK Visas & Immigration sponsorship criteria for Skilled Worker. Therefore, only candidates with an indefinite right to work in the UK will be considered.
Interested candidates are encouraged to apply to join this exciting transformation in energy debt management.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
* Industries: Utilities and Services for Renewable Energy
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