Base.com - Customer Success Specialist
Base.com is an All-in-One Multi-Channel Management System trusted by thousands of sellers worldwide. It offers proprietary SaaS solutions that help merchants scale, automate, and optimize their businesses across all sales channels.
Our platform includes modules for Order Management, Product Warehousing, Marketplace Listings, and Workflow Automation, with over 1300+ integrations including Amazon, eBay, Shopify, and many others. We operate in Poland and across Europe, the Americas, and Asia, with plans to expand further.
We are seeking a hands-on, customer-obsessed, and data-driven Customer Success Specialist to join our UK team. You will be responsible for driving customer retention, adoption, and satisfaction, working cross-functionally to ensure success and identify growth opportunities.
Experience & Skills
* 3–4 years in Customer Success, Account Management, or similar roles in B2B SaaS.
* Excellent communication and relationship management skills.
* Strong analytical skills and experience interpreting customer data.
* Experience with CRM and automation tools (HubSpot preferred).
* Ability to manage multiple priorities in a fast-paced environment.
* Experience with e-commerce, logistics, or marketplace platforms.
* Understanding of customer lifecycle metrics (e.g., NPS, CSAT).
* Background in customer segmentation, onboarding, or growth campaigns.
Responsibilities
* Manage the post-onboarding lifecycle for SMB and enterprise customers.
* Drive product adoption, retention, and growth through proactive engagement.
* Develop and implement scalable Customer Success strategies.
* Monitor customer health using data and feedback.
* Lead business reviews, training, and value discussions.
* Identify churn risks and collaborate with sales/support for solutions.
* Represent the customer voice internally to inform product and leadership decisions.
* Maintain documentation and dashboards using tools like HubSpot and BI platforms.
What We Offer
* Competitive salary
* Opportunity to work with our own product and influence development
* Autonomy and high growth potential
* International team collaboration and growth opportunities
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