We're excited to be recruiting a Neighbourhood Officer in Liverpool on a temporary to permanent basis on behalf of a well-established housing association. This is a full-time position (37 hours per week) on a hybrid basis, Monday to Friday.
We're seeking candidates with a strong background in housing management, with experience of dealing with cases of Anti-Social Behaviour and other tenancy breaches. You will require a driving licence with access to your own vehicle and valid business insurance.
Your new role
1. Responsible for delivering all aspects of housing and tenancy management within your patch, including mutual exchanges, apanied viewings, tenancy audits/reviews, new tenant visits and attending evictions where required
2. Identifying customers at risk of tenancy failure and undertaking an assessment of need/risk to implement positive interventions and signpost to external agencies as appropriate to support tenancy sustainment
3. Triaging all ASB, hate crime and other tenancy breaches within your patch including preparing & serving notices where required, working in partnership with Enforcement Officers and external partners to ensure a joined up approach to tackling anti-social behaviour and ensuringmunity safety
4. Supporting customers in arrears and liaising with Ie Officers
5. Encouraging tenant engagement and feedback, responding to general enquiries orplaints within agreed timescales
6. Assisting with health & safety andpliance including arranging access for contractors, gas/electrical checks
What you'll need to succeed
7. Strong background in housing/tenancy management with experience of managing own caseloads of anti-social behaviour and other tenancy breaches
8. Strong understanding of housing and tenancy law & best practice, safeguarding and anti-social behaviour policies
9. An understanding of Welfare Benefits, the ability to challenge nonpliance and working with customers who have low to medium level support needs
10. Driving licence with access to own vehicle and business insurance
What you'll get in return
11. Temp to perm opportunity
12. Hybrid working
13. Mileage reimbursement
14. Excellent benefits and employee perks, training and development opportunities