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Role Overview
Your purpose will be to engage with members to ensure they receive a world-class member experience on every visit to JD Gyms. This includes upholding high standards of cleanliness, interacting with members on the gym floor, leading gym inductions, and teaching engaging group exercise classes.
Responsibilities:
1. Place member experience at the heart of everything you do by engaging with members on the gym floor.
2. Deliver welcoming and engaging prospective member tours in line with JD Gyms brand standards.
3. Lead engaging group exercise classes.
4. Conduct informative member inductions.
5. Support prospective members with joining JD Gyms as required.
6. Conduct club standards checks, ensuring results are recorded accurately according to JD Gyms procedures.
7. Provide ad hoc support to members as needed.
8. Maintain the highest standards of club cleanliness as set by Gym Management.
9. Uphold excellent brand standards, ensuring the club is safe and compliant with health and safety regulations.
10. Monitor service delivery through performance metrics and member feedback.
11. Operate in a safe, legal, and compliant manner at all times.
12. Consider energy, environmental issues, and waste management in your activities.
13. Analyze and present key data to support new ideas, initiatives, or developments.
Skills and Experience:
* A passion for fitness, health, wellbeing, and helping people.
* Embodies JD Gyms brand standards and values.
* Enthusiastic and eager to learn.
* Flexible in style to accommodate different personalities.
* Resilient and receptive to feedback.
* Understanding of the importance of a great member experience.
* Flexible regarding working hours.
* Team-oriented, committed to working hard for members and the community.
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