We have a vacancy within the Customer Service Centre at Lincolnshire County Council, to work within the Children's Services.
Main Responsibilities:
The position is to be the first point of contact for anyone that calls into the Customer Services Department to report concerns about a child.
This includes taking calls from members of the public and professionals such as Police Offices, Nurses and School Teachers.
It is your responsibility to gather as much information and details from the caller as possible, using professional curiosity to fact find information and more importantly to not take anything at face value.
Requirements and Personal profile:
Ideally you will have experience of taking similar calls and dealing with difficult situations.
Ideally you will have experience of working within a busy Customer Care or Customer Service Centre environment.
Experience within a social care setting would be preferred, but not essential as full training will be provided.
Strong communication skills, especially on the telephone.
Able to take complex and sensitive telephone calls and gather the relevant information.
Excellent IT skills with the ability to update computer records.
Excellent attention to detail.
Professional
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