Job Description
Do you have experience supporting customers with arrears and complex queries? If so, this new opportunity as a Homeownership Advisor at Amplius could be the perfect role for you! You’ll play a key role in supporting homeowners, managing accounts, and navigating lease responsibilities. You’ll work closely with colleagues, customers, and external partners to deliver a responsive, high-quality service that supports sustainable homeownership.
Salary: £34,602.40 per year
Contract: Permanent, full time
Your week: 36.25 hours Monday – Friday 9am – 5.15pm
Location: Hybrid with a weekly presence in either our Rushden or Peterborough office
Snapshot of your role
* Provide a customer-focused service, responding to homeowner enquiries in line with service standards
* Monitor rent, service charges, and other income, supporting effective collection and meeting KPIs
* Work with customers to agree repayment plans, offering guidance on affordability and available support
* Interpret leases, transfer documents, and agreements to ensure compliance with legal and regulatory requirements
* Liaise with external stakeholders such as solicitors, lenders, local authorities, and advice services
* Support legal processes, including preparing court documentation, issuing notices, and escalating cases where needed
* Maintain accurate records and support colleagues with disputes, complaints, and complex homeownership queries
What you’ll need to thrive in this role
* Experience working in an administrative role within a busy environment
* Confidence using day-to-day IT systems (Outlook, Teams, Word, Excel)
* Experience managing low-level arrears and supporting court-related processes
* Experience handling customer enquiries and resolving complaints
* Understanding of service charge queries for leaseholders or freeholders
* Strong numerical, analytical, and problem-solving skills
* Ability to communicate clearly and confidently with customers across different channels
* Highly organised, with the ability to work under pressure and manage challenging conversations around arrears
DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
You can read about our colleague benefits here - Amplius colleague benefits
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 16 April
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
The Company
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.