At Advantis Credit, our Legal Aid team is responsible for the fair and effective recovery of public funds on behalf of the Legal Aid Agency.
As a Legal Aid Administrator, you'll play a key role in managing Crown Court Legal Aid cases, speaking directly with defendants, solicitors and third parties to progress cases, resolve queries and recover outstanding Legal Aid contributions in line with strict contractual and regulatory requirements.
This role combines purposeful customer conversations with accurate case administration. You'll need to be confident handling recovery discussions, gathering information, and agreeing sustainable repayment arrangements, while ensuring every case is progressed compliantly and professionally.
What You'll Do
* Handle both inbound and outbound calls related to Crown Court Legal Aid contributions
* Provide clear, professional guidance to customers and third parties, making complex information easier to understand
* Proactively progress cases by requesting information, resolving queries and supporting recovery of outstanding balances
* Agree repayment arrangements that are reasonable, sustainable and aligned to individual circumstances
* Complete day-to-day case administration, keeping records accurate and up to date across internal systems
* Produce professional written correspondence where needed, responding to customer and client queries
* Follow compliant collection activity, applying appropriate next steps where necessary and within guidelines
* Work towards individual and team targets, raising any risks or issues early so cases don't stall
Who You Are
* A confident communicator who's comfortable on the phone and knows how to keep conversations respectful and on track
* Calm and empathetic, with the ability to handle sensitive situations without becoming flustered
* Organised and methodical - you take pride in getting the details right
* Able to balance call activity with accurate admin, switching focus without losing quality
* Comfortable taking ownership and progressing work proactively, rather than waiting to be chased
* You hold GCSE Maths and English at Grade 4/C or above (or equivalent)
* Bonus points if you've worked in a call centre environment, have experience in collections/negotiation, or have supported customers who may be vulnerable or in difficult circumstances.
During your training period, you'll be office-based in Bolton so you can learn the role properly with support around you. Once training is successfully completed, working from home is optional, with one agreed anchor day per week in the Bolton office.
Why Advantis?
* Help people navigate a process that can feel daunting, and bring calm and clarity when it matters
* Be part of a supportive, close-knit team where people muck in, share knowledge and look out for each other
* Work for a business that takes customer outcomes seriously and backs its people to do the right thing
What We Offer
* Competitive salary £26,300 per annum
* A predictable, life-friendly working pattern that supports work-life balance:
1. Monday - Friday - hours between 8am - 5.30pm
* Structured training and support to build confidence in both customer conversations and case administration
* A supportive culture where you're trusted to do a good job and encouraged to grow
* Up to 35 days holiday per year (including bank holidays)
* Two paid volunteering days per year
* Employee Assistance Programme offering confidential support whenever you need it
* Death in service benefit
* Enhanced family leave policies
* Pension scheme
* Regular employee awards, incentives and social events
You’ll also need to successfully complete DBS and financial background checks as part of the role.
Ready to make a real impact?
If you’re someone who can balance empathy with accuracy, and you like the idea of a role that mixes customer contact with admin and case progression, we’d love to hear from you.
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