Job Description
Operational Transformation PMO Manager Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development. Summary of the role: As a PMO Manager, you will be part of our Operational Transformation Team, reporting to the Head of Operational Transformation, and will closely collaborate across multiple centralised teams, senior business leaders, the client and 3rd party suppliers. This is a strategic role, managing a small team and leading client led transformation projects. You will be responsible for the management and oversight of the Fix the Fundamentals project charters to support the delivery of positive change across a range of measures. You will be operating within a highly complex and regulated environment to drive effective change in the support of the delivery of excellent outcomes for our customers. Benefits:
* 33 days including Bank Holidays
* Eligibility for an annual discretionary bonus scheme
* Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
* Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
* Cycle to Work Scheme & Interest-free Season Ticket loans.
* A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
* A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
* A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection
What you’ll be doing:
* Managing the interface between the Client, IT, 3rd party suppliers, Front and Back-office teams, to deliver oversight and delivery of Operational Transformation projects.
* Influence key stakeholders (e.g. Corporate and Client SLT members) to ensure that Operational Transformation is planned effectively, and key milestones, contention, dependencies and risks are identified and understood.
* Manage the estimation process deliverables within contractual timeframes for Operational Transformation activities.
* Collaborate with both internal and external teams to develop the Operational Transformation roadmap and plans.
* Provide effective communications to key stakeholders and staff using different mediums and channels when appropriate to ensure the Operational Transformation plan visibility, clarity and alignment.
* Lead and coach a team of direct reports to deliver their Operational Transformation control responsibilities and support appropriate personal development plans.
* Develop and manage necessary frameworks, processes and documentation to exceed minimum requirements and to protect Service Levels across operations.
* Engage, maintain and share regular updates on Operational Transformation activity across a range of stakeholders including client, SLT, and 3rd parties.
What we’re looking for:
* Proven track record of managing projects / programmes as a PMO Manager – including project governance, RAID, risk, budgeting, portfolio management.
* Experience of management and motivation of a team of specialist and non-specialist staff.
* Strong Project Planning/PMO experience.
* Background working within financial services – preferably Life and Pensions, however wider FS will be considered.
* Experience of managing multiple cross-functional stakeholders, both internal and external.
* Demonstrated ability to quickly come up to speed on new areas/topics and build credibility with professionals from other disciplines.
* Knowledge of FCA regulations.
If you need any help or adjustments during the recruitment process, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!