Redhill - Hybrid working office days subject to business needs, around 2 days per week
As our Customer Journey Manager, youll use insight, analysis, and root cause investigation to assess and improve key customer journeys and touchpoints. Youll champion a proactive, insight-led approach to continuous improvement and design experiences that reduce customer effort, increase satisfaction, and drive operational efficiency.
Raven is here to make a difference, working as a team to build homes and change lives. Were also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But its not just?what?we do, its?how?we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
* We?Put Customers First?in everything we do.
* We will?Always Be Curious?about how we can do better.
* We work together to?Make It Happen.
Want to be part of our community? Were recruiting for aCustomer Journey Manager<...