Renewals Account Handler £26,000 basic Telford Key Responsibilities: * Handle a portfolio of smaller and medium sized insurances/clients. * Telephoning clients prior to their renewal and going through a pre-renewal fact find. * Calculating and delivering renewal premiums. * Negotiating and securing the business for a further 12 months. * Agreeing payment methods and arranging finance of renewal premium, if required. * Cross-selling policies the client does not currently have. * Meeting tight deadlines and achieving KPI's which include renewal retention, rate changes and cross-sell penetration. * Provide a quality service to clients covering all aspects of their insurance arrangements; to advise, arrange and secure the appropriate cover at a competitive premium. * Take instructions relating to the provision of insurance cover from clients and Senior Account Handlers/ Accounts Executives when appropriate. * Check policy documents, (including endorsements), accuracy prior to receipt by clients. * Obtaining quotations for both new and renewal business. * Obtaining quotations and arranging cover. * Verifying documentation and endorsements. Key Skills and Experience: * Experience in customer retention, service, account management, and insurance is preferred * Strong organisational and administrative skills * Excellent communication and interpersonal skills * Proficiency in using CRM software and other relevant tools * Attention to detail and accuracy * Ability to work effectively in a team and independently * Previous experience in the insurance industry is an advantage Excellent career progression and personal development opportunities. Full time hours Mon-Fri, 25 days holiday bank holidays. For further details please contact Anjna Mahey at Anderson Scott Solutions Ltd