This role is hybrid based in the Hale office. Please ensure you can commute to Hale before applying.
We are currently seeking multiple enthusiastic Sales Advisors who are focused on sales and handling inbound & outbound calls. The role involves dealing with a wide range of customer issues.
Cactus Search is partnered with an excellent client offering the following:
Salary: £24k + monthly bonus + excellent benefits
Requirements: Must have at least 6 months of contact centre experience
Key Responsibilities:
* Support and encourage customers through inquiries via telephone or electronically using internal Contact Centre Solution and CRM systems
* Manage all direct customer interactions
* Handle and respond efficiently to all purchases & upsells where required
* Assist customers with order status updates and delivery tracking queries
* Manage calls, inquiries, orders, complaints, returns, and log all actions within the CRM system to support case management
* Manage customer purchases and escalate issues to relevant stakeholders as needed
* Provide feedback on the customer service process and suggest improvements
Key Skills Required:
* Previous experience in a sales position is essential
* Knowledge of CRM systems
* Self-motivated, passionate, and enthusiastic approach to work
* Outstanding verbal communication skills
* Professional and empathetic approach to resolving issues
* Decent IT skills
* Excellent time management
Please share your CV with Matt@cactussearch.co.uk.
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