Overview
Join to apply for the Telesales Agent, Telesales Agent role at Pilgrim's Europe
We are expanding our Telesales/Service Team with members that can make outgoing calls and up sell in our Exeter office.
Job details
Job Title: Telesales
Location: Exeter
Job Type: Permanent contract, Full time
Pay: £12.21 per hour (paid monthly)
Expected hours: 37.5 hours per week, Monday to Friday - 9am to 5pm
Responsibilities
* Reporting to the supervisor, your role will be to deal with new and regular customers on the phone, to handle service enquiries
* You may also be allocated to help in the warehouse to prepare customer orders for delivery by our team of drivers.
* Handling both incoming and outgoing sales calls and dealing with customer queries and complaints in friendly and professional manner
* Being able to match products and services to a customer's needs, in turn providing an effective and efficient service
* Working as part of the branch team, you will deliver excellent customer care and online assistance for customers.
You Will Need
* to be proactive and enthusiastic with a passion for sales and offering high quality customer service to customers
* a clear telephone voice and good telephone manner are essential.
* Many of our customers are older people, so you will need to be an excellent communicator, with good customer service skills
* to have attention to details, patience, accuracy, ability to meet sales goals and data entry skills are required.
* to be IT literate with Microsoft word & excel skills, although not essential.
* Working knowledge of SAP system would be an added advantage.
Benefits
* full training provided
* great career progression as part of a growing business with over 40 sites across UK and Europe
* discounted or free food
* on-site parking
* great holiday entitlement
* and many more
Employment details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Food and Beverage Manufacturing
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