Position: Crematorium Business Leader
Location: Telford Crematorium - Shropshire
Job Type: Full-Time, FTC 12 Months
Salary: £38,000 - £41,000 per annum
Why This Role Matters
At CMG, we believe that every farewell should be delivered with compassion, respect, and the highest standard of care. As a Crematorium Business Leader, you will ensure these values are honoured every day by leading your team, supporting families, and embedding a culture of excellence across all cremation services and memorial offerings.
The Role
This is a high‑impact role where your leadership will drive both operational success and customer satisfaction. You will be responsible for leading your team, overseeing day‑to‑day operations, and ensuring all cremations, services, and site standards meet the needs of families and the wider community.
Key Responsibilities
* Lead all aspects of crematorium operations, ensuring exceptional service and legal compliance
* Manage and support your team, including Crematorium Assistants, Ground Staff, Memorial Consultants and Admin staff
* Oversee daily scheduling, chapel coordination, and the cremation process with dignity and precision
* Always ensure respectful and professional care for the deceased
* Develop and implement marketing strategies to raise awareness and increase memorialisation uptake
* Monitor financial performance, cost control, and resource allocation to ensure profitability
* Build strong relationships with funeral directors, clergy/celebrants, and local stakeholders
* Uphold high standards of Health and Safety, environmental compliance, and site presentation
* Ensure compliance with FCA standards for all pre‑need funeral and memorial plans
About You – We’re Looking For Someone Who
* Has a strong background in team and operational management
* Leads with empathy, integrity, and professionalism
* Understands the importance of delivering service excellence in emotionally sensitive settings
* Has strong commercial awareness and confidence in managing budgets and KPIs
* Is a confident communicator, both with staff and members of the public
* Is comfortable using systems and tools for scheduling, reporting, and compliance
* Can work autonomously and make sound decisions under pressure
Desirable Experience
* Experience managing crematorium, cemetery, or other service‑based facilities
* Strong understanding of environmental and legal regulations in the cremation sector
* Knowledge of memorialisation products and crematoria‑based customer services
What We Offer
* A meaningful leadership role with real community impact
* Full training and support from regional and central teams
* 25 days annual leave + bank holidays
* Company pension, life assurance, and employee assistance programme
* BUPA private healthcare (Self)
* Annual company bonus
Next Steps
If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UK's leading end‑of‑life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end‑of‑life care.
FCA Statement
We’re regulated by the FCA, so some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.
Agency Submissions
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Application Policy
We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.
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