Hard FM Account Manager Wiltshire Area £55-65k plus car allowance and bonus Great Benefits Are you working in the Hard Services Facilities sector as either an Account Manager or Contract Manager and looking for a new opportunity covering a large contract / account in Wiltshire. If so this could be for you. This Facilities Management provider are currently recruiting for an Account Manager to oversee the Hard Services side of the contract Working closely with the Regional Team the role shall ensure contractual compliance, commercial success and that required safety standards are met. Establishing and maintaining client and stakeholder relationships is pivotal to the success of the role. The portfolio consists of schools, libraries, offices, car parks, leisure centres and community centres (circa 200 operational properties). Key Accountabilities Financial / Commercial. · Deliver the cost and revenue expectations of the contract · Ensure timely and accurate invoicing · Partake in central office contract and financial reviews monthly or when required. People · Head up a regional team providing a hard FM service to a local authority. The team consists of ten mobile engineers, three managers and four office based administrative staff · Keeping the Operations Manager fully aware of the contract progress and ensuring immediate notification of any delays, adverse trends or problems needing senior management response Customer Satisfaction · Keep the clients regularly informed and ensure client expectations are managed · Chair regular contract review meeting. and issue notes / minutes, · Maintaining accurate records of communication. · Monitoring the nature and volume of any service failures reported and ensure all justifiable complaints are speedily responded to and resolved · Maintaining a close working relationship with the Client and key stakeholders Corporate Policy & Procedures Implementing and maintaining best practice and continuous improvement on H&S. · Overseeing the Company's Project Control Procedures (for contract project works) · Implement and maintain company values · Review and ensure compliance with safety, environmental and quality control policies. Resource Management · Review and assess supply chain capability and remove/add suppliers where required whilst considering social value aspects of public spend · Review and assess direct staff capability and align with delivery expectations. Technical skills and Knowledge · A proficient knowledge of health & safety and environmental legislation · Fully conversant in Hard Services FM · Have appropriate building service industry experience - preferably including either an electrical or mechanical qualification · Experience in delivering contractual agreements over a varied portfolio · Awareness of SFG 20 Person Specification · Results Driven · High level of communications, control, organising, motivational and management skills · Proactive and committed · Collaborative and Team-based - Ability to delegate · Leadership - Lead by example, demonstrate trust in the team · Expertise in role · Good communication skills For further information on the role and the company please APPLY NOW or get in touch with Gary Cornes for a confidential chat