We are delighted and excited to offer the opportunity to join a vibrant and dynamic new entrant to the Telecommunications Billing Industry. They have already seen rapid growth in the uptake of their market-leading innovative billing solution, to which end they are looking for highly ambitious, driven and motivated individuals to join their Billing team.
Salary £25k to £32k plus benefits
Role type Permanent
Location Croydon
Joining this start-up will be an ideal platform for an ambitious, billing analyst to accelerate their career and gain experience in a high growth telecoms billing environment.
Main Activities:
* The successful candidate will be responsible for the support and delivery of our billing solution.
* The role will be mix of client interaction and billing administration which will involve:
o 1st line customer support
o Working closely with our service desk team to ensure timely and efficient resolution of related incidents and service requests.
* As well as executing the monthly billing runs; time is also spent on improving client experience through speedy response and resolution of billing queries.
* Take ownership and responsibility of queries for our growing number of new customers.
Experience and Skills:
1. Experience in working in the telecoms industry with a good understanding of telecoms billing is essential
2. Good skills in Excel and knowledge of other Microsoft Applications
3. Organised and having an eye for detail
4. Excellent communication and inter-personal skills
5. Proactive focus on customer support and delivery
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