All Star Lanes has an exciting opportunity for an experienced and driven General Manager to join the team at Westfield, White City.
The General Manager will be responsible for the overall leadership, performance, and profitability of our venue in Westfield, White City. This role is ideal for a dynamic hospitality or leisure professional with a proven track record in managing high-performing teams in fast-paced environments.
The Role:
As a General Manager, you will be central to ensuring high standards, managing daily operations, and inspiring your team to consistently exceed guest expectations.
What you will be doing:
* Oversee the operation of the venue, including staff management, customer service, H&S, and financial aspects
* Monitor KPIs, budget, and P&L performance to identify areas for improvement
* Ensure full compliance with regulatory and safety requirements
* Lead, inspire, and develop a high-performing team
* Deliver excellent customer service
* Foster a culture of innovation and continuous improvement
What you need to succeed:
* Proven experience in a senior operational role within the leisure or hospitality sector
* Strong leadership and people management skills
* Solid financial and commercial acumen
* Flexible, hands-on approach with a solution-focused mindset
* You are someone who not only meets expectations but exceeds them
* Ability to inspire, motivate, and lead a passionate team to deliver outstanding service
In return, we offer:
* Competitive salary plus bonus
* A genuine work/life balance
* Opportunity to work with a team of like-minded individuals who value good vibes and great service
* Free meals on shifts
* Free bowling and a 50% discount on food & drinks for you and your friends & family
* Genuine opportunities for progression
About All Star Lanes:
All Star Lanes combines retro vibes with modern thrills! Featuring buzzing bars, delicious food, and fun-packed competitive social activities, it’s the place to be.
With slick vintage lanes, epic arcade games, and private karaoke booths, unforgettable memories are made—whether you’re celebrating a big occasion or just enjoying a lively Tuesday. Expect good vibes and superb times!
If you are a natural leader passionate about people and hospitality, this is your chance to create experiences people love and lead a team that makes it happen. If this challenge excites you, APPLY NOW!
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